Forum Discussion

IntheSticks's avatar
IntheSticks
Sophomore
6 years ago

Annoying credit card problem message from Hughesnet

Since March 1st I'm continually getting a message from Hughesnet popping up in my browser. It states in part that "were (sic) unable to process your payment using the credit card on file for your account".

a) My credit card is current, corrrectly listed on my account, but expires at the end of this month.
b) I received my new card yesterday and I updated the card info on my account.
c) My account balance owed is $0, and my next billing is due March 12th !!
Is this some kind of scam, or is this just Hughesnet being Hughesnet ???

  • Damian's avatar
    Damian
    Moderator
    6 years ago

    Hello Michael,

     

    Thank you for contacting us. I apologize you are still receiving this pop-up message. After reviewing your account, you are indeed correct. Your balance has been paid in full and the credit card information on file has been updated recently. I recommend unplugging your modem directly from the power brick or wall outlet for 30 seconds and plugging it back in. Please allow up to 2 minutes for things to fully power back on. Sometimes, this pop-up message can linger after a period of not being able to collect the payment, but it should be gone before your next bill generates on the 12th.   

     

    -Damian 

    • IntheSticks's avatar
      IntheSticks
      Sophomore
      6 years ago

      Nope - still doing it, powered the modem down etc - I guess I'll have to put up with it until the 12th. We longtime Hughesnet customers are a tough bunch !!! *grins*

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        6 years ago

        Someone correct me, please, if this is a totally ridiculous notion, but what if it's the browser? Does it happen with all the browsers? Does it happen in incognito mode? Maybe delete cookies and history and see what happens?