Forum Discussion

IntheSticks's avatar
IntheSticks
Sophomore
6 years ago

Annoying credit card problem message from Hughesnet

Since March 1st I'm continually getting a message from Hughesnet popping up in my browser. It states in part that "were (sic) unable to process your payment using the credit card on file for your acc...
IntheSticks's avatar
IntheSticks
Sophomore

Nope - still doing it, powered the modem down etc - I guess I'll have to put up with it until the 12th. We longtime Hughesnet customers are a tough bunch !!! *grins*

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

Someone correct me, please, if this is a totally ridiculous notion, but what if it's the browser? Does it happen with all the browsers? Does it happen in incognito mode? Maybe delete cookies and history and see what happens? 

  • Damian's avatar
    Damian
    Moderator
    6 years ago

    Michael,

     

    You and maratsade are correct in the fact that this is indeed how our billing works regarding the expiration date. I do apologize for any inconvenience this may have caused and I am glad this was able to be resolved. Please message us anytime if you ever have any further questions or concerns. 

     

     

     

    GabeU

     

    That GIF is great! Lol =)

     

     

    -Damian 

     

     

  • IntheSticks's avatar
    IntheSticks
    Sophomore
    6 years ago

    Thanks for the suggestion Maratsade - I deleted browsing history and cookies and STILL get the message - also get it on other browsers...............