Forum Discussion

Sharonkk3's avatar
Sharonkk3
New Member
6 years ago

Bait and switch

My husband spoke with a representative on January 10 about installation and pricing. He was told $44 per month for 10 gb. We got 20gb for 59.99. A far cry from what we were told we were getting. Pleas...
Sharonkk3's avatar
Sharonkk3
New Member
6 years ago
And we’re supposed be getting 25Mps of speed. The highest we’ve seen is 8Mbps. Right now it’s 1Mbps
GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago

Sharonkk3 

 

Speed can't be guaranteed, though you should definitely be getting better than 1Mbps, especially at this time of day.  For a speed issue you should start a new topic in Tech Support and follow the protocol here.