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Sharonkk3's avatar
Sharonkk3
New Member
5 years ago

Bait and switch

My husband spoke with a representative on January 10 about installation and pricing. He was told $44 per month for 10 gb. We got 20gb for 59.99. A far cry from what we were told we were getting. Pleas...
Sharonkk3's avatar
Sharonkk3
New Member
And we’re supposed be getting 25Mps of speed. The highest we’ve seen is 8Mbps. Right now it’s 1Mbps
GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

Sharonkk3 

 

Speed can't be guaranteed, though you should definitely be getting better than 1Mbps, especially at this time of day.  For a speed issue you should start a new topic in Tech Support and follow the protocol here.