Forum Discussion

mkuehner's avatar
mkuehner
Freshman
8 years ago

Billing email keeps changing

I have had problems with my billing being sent to the wrong email account since before December 2016.  I have contacted Hughes at least 3 or 4 times, with 3 different case numbers,and have also chang...
  • Amanda's avatar
    Amanda
    8 years ago

    Hello! 

     

    Good news, they found the problem! It's an weird wacky process with the unsubscribe feature that is causing this. They will be getting it fixed up soon, I appreciate your patience.

     

    Thank you,

    Amanda

GabeU's avatar
GabeU
Distinguished Professor IV

mkuehner

 

The reps will probably need to help you with this.  They are on M-F from approximately 8AM to 5PM EST, so the earliest you'll hear from one is Monday.  

 

I'm just letting you know so you weren't wondering why no one was answering you this weekend.  

mkuehner's avatar
mkuehner
Freshman
8 years ago

GabeU,

Thanks for the info, I appreciate it.