Forum Discussion

mkuehner's avatar
mkuehner
Freshman
8 years ago

Billing email keeps changing

I have had problems with my billing being sent to the wrong email account since before December 2016.  I have contacted Hughes at least 3 or 4 times, with 3 different case numbers,and have also chang...
  • Amanda's avatar
    Amanda
    8 years ago

    Hello! 

     

    Good news, they found the problem! It's an weird wacky process with the unsubscribe feature that is causing this. They will be getting it fixed up soon, I appreciate your patience.

     

    Thank you,

    Amanda

mkuehner's avatar
mkuehner
Freshman

Hi Amanda,

I checked yesterday and the email was correct then I checked today and it has gone back to the wrong email. 

Amanda's avatar
Amanda
Moderator
8 years ago

Thanks, I have e-mailed our billing team again to see why the address keeps appearing invalid. I will let you know about any updates I recieve.

 

Amanda

  • mkuehner's avatar
    mkuehner
    Freshman
    8 years ago

    Amanda,

    HughesNet bill went to the wrong e-mail again. 

    • Amanda's avatar
      Amanda
      Moderator
      8 years ago

      Hi

      I requested an update on the 18th and again today. I will put some more pressure on the team to figure this out.

       

      Thank you

      Amanda

      • Amanda's avatar
        Amanda
        Moderator
        8 years ago

        Hello! 

         

        Good news, they found the problem! It's an weird wacky process with the unsubscribe feature that is causing this. They will be getting it fixed up soon, I appreciate your patience.

         

        Thank you,

        Amanda