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Billing email keeps changing

Highlighted
Moderator

Re: Billing email keeps changing

Hi

I requested an update on the 18th and again today. I will put some more pressure on the team to figure this out.

 

Thank you

Amanda

Highlighted
Moderator

Re: Billing email keeps changing

Hello! 

 

Good news, they found the problem! It's an weird wacky process with the unsubscribe feature that is causing this. They will be getting it fixed up soon, I appreciate your patience.

 

Thank you,

Amanda

View solution in original post

Highlighted
Freshman

Re: Billing email keeps changing

Amanda,

Thanks for all your help. 

Have a great weekend.

Highlighted
Freshman

Re: Billing email keeps changing

Amanda,

Hate to keep bothering you but I just received an email for someone in Gaithersburg, MD about her changing her plan.  Would this have anything to do with fixing my email?  [removed image]

Highlighted
Freshman

Re: Billing email keeps changing

Amanda,

The billing email has changed back to my husbands (again).

 

Also got 2 notices (10/30 & 10/31) that my invoices is due on 5 days.  My bill was paid on 10/23,   Got 5 notices (all on the 31st) that say my bill had been generated.

I posted a message 10/27/17 that I received someone else's bill. 

 

Please help get this fixed.

Mary

Highlighted
Moderator

Re: Billing email keeps changing

Hi Mary

 

I am very sorry about all this. They removed you from an "unsubscribe" list and we re-added your e-mail because that is what our billing team thought the issue was. The e-mail you received does have an employee name (I've removed it) and she was part of the investigation process. I assume the order email you got was a result of the testing, but I have let her know in any case. 

 

You do not owe any balances and I can confirm I see your October 23rd payment. I will have the team check in on why you received so many notices as well. 

 

Thank you,

Amanda

Highlighted
Freshman

Re: Billing email keeps changing

Hi Amanda,

I'll keep my fingers crossed that it will be fixed someday. Smiley Happy

Highlighted
Moderator

Re: Billing email keeps changing

Mary,

 

We tried it again yesterday. I've checked your account a couple of times today and so far so good. I'll keep watching it, but let me know if anything changes for you.

 

Thank you,

Amanda

Highlighted
Freshman

Re: Billing email keeps changing

Amanda,

Check it this morning (11/3) and it still is correct.

Mary

Highlighted
Moderator

Re: Billing email keeps changing

Hi Mary

 

Looks like it worked! Checked this morning and the e-mail is still correct. Just keep in mind not to use the 'unsubscribe' option until we fix that bug Smiley Happy

 

~Amanda