Forum Discussion

mkuehner's avatar
mkuehner
Freshman
8 years ago

Billing email keeps changing

I have had problems with my billing being sent to the wrong email account since before December 2016.  I have contacted Hughes at least 3 or 4 times, with 3 different case numbers,and have also chang...
  • Amanda's avatar
    Amanda
    8 years ago

    Hello! 

     

    Good news, they found the problem! It's an weird wacky process with the unsubscribe feature that is causing this. They will be getting it fixed up soon, I appreciate your patience.

     

    Thank you,

    Amanda

mkuehner's avatar
mkuehner
Freshman

Hi Amanda,

I'll keep my fingers crossed that it will be fixed someday. :smileyhappy:

Amanda's avatar
Amanda
Moderator
8 years ago

Mary,

 

We tried it again yesterday. I've checked your account a couple of times today and so far so good. I'll keep watching it, but let me know if anything changes for you.

 

Thank you,

Amanda

  • mkuehner's avatar
    mkuehner
    Freshman
    8 years ago

    Amanda,

    Check it this morning (11/3) and it still is correct.

    Mary

  • Amanda's avatar
    Amanda
    Moderator
    8 years ago

    Hi Mary

     

    Looks like it worked! Checked this morning and the e-mail is still correct. Just keep in mind not to use the 'unsubscribe' option until we fix that bug :)

     

    ~Amanda

  • mkuehner's avatar
    mkuehner
    Freshman
    8 years ago

    Hi Amanda,

    Checked this morning and it's still correct.

    Thanks for the help.

    Mary

  • mkuehner's avatar
    mkuehner
    Freshman
    8 years ago

    Amanda,

    I just received notification at the correct email address.  Thanks for all the help.

    Mary

  • Amanda's avatar
    Amanda
    Moderator
    8 years ago

    Mary,

     

    That's great news! Hope you have an awesome weekend :)

     

    ~Amanda