Forum Discussion

mkuehner's avatar
mkuehner
Freshman
9 years ago
Solved

Billing email keeps changing

I have had problems with my billing being sent to the wrong email account since before December 2016.  I have contacted Hughes at least 3 or 4 times, with 3 different case numbers,and have also chang...
  • Amanda's avatar
    Amanda
    9 years ago

    Hello! 

     

    Good news, they found the problem! It's an weird wacky process with the unsubscribe feature that is causing this. They will be getting it fixed up soon, I appreciate your patience.

     

    Thank you,

    Amanda

Amanda's avatar
Amanda
Moderator
9 years ago

Mary,

 

We tried it again yesterday. I've checked your account a couple of times today and so far so good. I'll keep watching it, but let me know if anything changes for you.

 

Thank you,

Amanda

mkuehner's avatar
mkuehner
Freshman
9 years ago

Amanda,

Check it this morning (11/3) and it still is correct.

Mary