You may want to request a sales call review. The HughesNet staff on this sitereview the sales call to see what the salesman told you and to verify whether poper expectations were set. If they find you were misled, you may have recourse. The process usually takes up to 7 business day.
So I asked to cancel only to be told I'll owe a $400 cancellation fee. How can this be legal? I order a service, pay for it, it's not provided, cant be fixed for at minimum days and I cant cancel?
Many companies that have commitments will not waive their early termination fee when cancelling without first requiring adequate troubleshooting.
With that said, the ability to stream without issue can't be guaranteed. This is especially the case in the evenings, when congestion is at its highest due to a large number of people trying to do the same, which stresses the system.
One other thing to keep in mind that streaming is a very data intensive activity, and Disney + will use a large amount of data to do so. Depending on the settings, it can use well over 2GB per hour.
As maratsade explained, though, the reps should be able to have your sales call reviewed to determine whether appropriate expectations were set.
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