CAN NOT PAY MY BILL ON LINE ANY LONGER WHY??????????

I don't know.  When I called mine processed just fine, too.  But, before they had processed it for that particular month I had asked the girl to sign me up for automatic payment.  She tried, but it wouldn't "take."  She then asked me if it was prepaid, and that's where I found out about this whole thing.  I found out a little later, from someone else, that the policy had been in place for a while, but only recently enforced. 

The difference between a manual online payment and calling in to make a payment?  I haven't a clue, and your guess is as good as mine as to why they will accept it through a call, but not online (at least with the new site).  After all, it's still just a single payment.  

The policy is in place to keep them from getting burned by those using regular prepaid credit cards, especially if using them for automatic payments.  They are only doing it to protect themselves, but a blanket policy is also going to hurt people like us, so they need to make exceptions, especially when it concerns single manual payments.    

As for data disappearing, that's a completely separate issue, and you should start a new post to receive help with that particular issue.