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Cancellation Fee

Professor

Re: Cancellation Fee

Well, phooey.  That stinks. Smiley Sad   Maybe there's a lot of congestion on your beam.  I have issues with pixelation during times when a lot of people are home (like weekends or holidays). 

 

@joleenc wrote:

I let it play for probably 15 mins of a 30 min show and it was really pixelated the whole time. Smiley Frustrated


 

Distinguished Professor III

Re: Cancellation Fee

@joleenc

 

Judging from what I found out when searching about Fortnite and Pub G on satellite internet, it doesn't look promising.  The latency is just too high with satellite internet for most real time online games, causing the issues you saw.  Some people are able to play a few real time online games with satellite internet, though they still have issues with the lag. 

 

As for the Hulu, again, have you tried turning off, or snoozing, the Video Data Saver? 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Cancellation Fee

Okay so I can't find anywhere in Hulu to "snooze" the Video Data Saver? When I play a video and look at the settings it looks like it's set to auto (same as my NetFlix was). 

Moderator
Moderator

Re: Cancellation Fee

joleenc,

 

The Video Data Saver is a HughesNet feature, not a Hulu one. The Video Data Saver automatically adjusts data rates for streaming; if your streaming platform requires a higher speed, then you may experience buffering. Turning of the Video Data Saver may solve your buffering issues, but streaming in HD will use much more data than streaming in Standard Definition. You can find instructions on how to snooze or turn of the Video Data Saver here, https://support.hughesnet.com/faq/internet/what-is-video-data-saver or if you'd like, I can disable it for you remotely.

 

-Jay

Freshman

Re: Cancellation Fee

Okay so I'm pretty sure I turned the data saver on...I was able to get into Hulu tonight but its buffering every few minutes and I've gotten at least 3 playback errors in a 1/2 hour. I really don't know what more to do other than to proceed with canceling...
Professor

Re: Cancellation Fee

Joleen, you have to turn the video data saver off

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

@joleenc wrote:
Okay so I'm pretty sure I turned the data saver on...I was able to get into Hulu tonight but its buffering every few minutes and I've gotten at least 3 playback errors in a 1/2 hour. I really don't know what more to do other than to proceed with canceling...

 

Highlighted
Distinguished Professor III

Re: Cancellation Fee


@joleenc wrote:
Okay so I'm pretty sure I turned the data saver on...

When accessing the Video Data Saver through the HughesNet Usage Meter, it should look like the following when set properly...

 

In the "Video Settings" section of the Usage Meter...

 

Turned off altogether...

Capture.JPG

 

Snoozed for four hours (it might actually show nine hours in the timer after being snoozed)...

Capture1.JPG

 

You can also access the settings on the HughesNet My Account site on the Settings tab.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit