Cancellation

My service started November 6, 2019 3 days later I tried to contact hughesnet because my service was terrible . I was told to reset my box that did nothing to improve my download upload or streaming speed . I mean it is pretty much nonexistent. When you attempt to watch a movie it buffers the entire time. My money and time has been wasted on this service . Contacted Hughesnet again November 15 was told technician would come out the following week. Technician came out changed out boxes told my husband we were “good to go” . I got home and the service was still the same. Keep in mind 5 -6 days a week the tv is the only thing used . Called today to canceled and request a full refund for the one month I had hughesnet and I was told that I had to pay a early cancellation. I asked to speak with a manager and she told me she was a manager. I think this is ridiculous and I will be reporting hughesnet to the Better Business Bureau.