Hello,
It has been a while since we heard from you so this thread will be closed. If you have any further questions or concerns please create a new thread.
Thank you,
Amanda
Wow. What a nightmare. Sorry you had to deal with that.
With that said, in case you aren't aware, though there is no pie graph for data tokens, there is a spot on the Usage Meter and the various other places that your remaining data is shown. It's shown as Token Bytes Available. On the Usage tab of the MyAccount site it shows as Data Tokens Available. On the System Control Center, just Token Bytes. And, when you have tokens available like this, the usage of the token data will automatically kick in when you exhaust the data in one, or both, of the other two data banks, depending on the data time period your presently in while online. IOW, from 8AM to 2AM, it's Service Plan Data, then Token Data. From 2AM to 8AM, it's Bonus Zone data, then Service Plan Data, then Token Data. During each of the two time periods, the successive data bank kicks in automatically when the preceding one is exhausted. This is just for info in case you aren't aware of how the data is used and how the successive data bank kicks in automatically.
Thanks for your message. Hopefully it helps the next person. During the time when I was getting the systems errors, my dashboard still said no tokens and had the purchase token button in that red box where it should have been reporting the token bytes available;-(
Hello,
It has been a while since we heard from you so this thread will be closed. If you have any further questions or concerns please create a new thread.
Thank you,
Amanda
Hello,
Just wanted to check in with you on your case. We've had the tokens removed but left a complimentary 25GB on your account for the trouble. All charges were either credited or refunded to you. Please confirm if your issue is solved or if you need further assistance.
Thanks,
Amanda
Hello,
Checking in again to see if you had a chance to see my last reply to you. I noticed you called in very recently about the same issue. Just FYI - your balance is $0.00 and we had your tokens moved down to 25GB which was the amount you stated you were willing to pay for since this was the amount you intended to purchase. The extra token charges were credited and refunded to you for the amount of tokens you did not mean to purchase. I believe this was the resolution you were seeking and updated your account notes to reflect the steps we've done already. Please let me know if there is anything else I can help with.
Thanks
Amanda
Hi there,
I am actively investigating this for you. The only time this error should appear, to my knowledge, is when there is a balance on the account. There does not appear to have been a balance on the date these are marked as purchased. Since this requires an audit from our database team, it make take until the end of the day tomorrow to get you an answer.
Thank you,
Amanda
Hello,
Just wanted to give a quick update. I am still waiting on a reply about your case. If we have to wait longer, I will make sure that the amount remaining is not charged to you. I appreciate your patience.
Thanks
Amanda
