Hello,
It has been a while since we heard from you so this thread will be closed. If you have any further questions or concerns please create a new thread.
Thank you,
Amanda
Thanks for your message. Hopefully it helps the next person. During the time when I was getting the systems errors, my dashboard still said no tokens and had the purchase token button in that red box where it should have been reporting the token bytes available;-(
Hello,
Just wanted to check in with you on your case. We've had the tokens removed but left a complimentary 25GB on your account for the trouble. All charges were either credited or refunded to you. Please confirm if your issue is solved or if you need further assistance.
Thanks,
Amanda
Hello,
Checking in again to see if you had a chance to see my last reply to you. I noticed you called in very recently about the same issue. Just FYI - your balance is $0.00 and we had your tokens moved down to 25GB which was the amount you stated you were willing to pay for since this was the amount you intended to purchase. The extra token charges were credited and refunded to you for the amount of tokens you did not mean to purchase. I believe this was the resolution you were seeking and updated your account notes to reflect the steps we've done already. Please let me know if there is anything else I can help with.
Thanks
Amanda
