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Curious about usage

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JR1981
New Member
‎06-25-2022 10:04 PM
‎06-25-2022 10:04 PM

Curious about usage

I switched to another internet 2 months ago and cut the wire on my Hughes Net dish, yet when I go on the app it says I have used all my date. How is this possible? Something smells fishy and this is why I am canceling my service.

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MarkJFine
Professor
‎06-25-2022 10:12 PM
‎06-25-2022 10:12 PM

If you 'cut the wire' then the modem's not connected. If it's not connected, it can't update the system. So if you used all your data 2 months ago it hasn't changed.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

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2 REPLIES 2
MarkJFine
Professor
‎06-25-2022 10:12 PM
‎06-25-2022 10:12 PM

If you 'cut the wire' then the modem's not connected. If it's not connected, it can't update the system. So if you used all your data 2 months ago it hasn't changed.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
maratsade
Distinguished Professor IV
‎06-26-2022 07:50 AM
‎06-26-2022 07:50 AM

Nothing fishy. Since the modem's disconnected, it can't update itself. It's showing you the situation from back before you cut the wire.  You're fine, nothing to worry about.   EDIT 2: removed incorrect information (cheers, @GabeU!)