Daily totals from usage graph do not match service plan data graph

[jennga]

If I total up daily usage according to the usage history graph I have used 5.8584G so far this billy cycle.  When I look at the service plan data graph it is reporting my usage as 11.3G.  I don't understand why the discrepancy?

[maratsade]

Could you post screenshots?

[jennga]

[MarkJFine]

Simple answer is that the Down and Up totals on the right aren't correct. If you believe the usage on the 6th (a Sunday), it almost looks as if you had the modem disconnected for most of the day. Statistically speaking, Sundays see the heaviest use.

[GabeU]

@Liz @Damian @Remy 

I think the graph might be "glitching" again.  My daily breakdown isn't matching the running total either, though from my own usage habits I know that the running total is the correct one.  Plus, the running total matches my Glasswire, or at least does for the most part, as I also update my phone, which Glasswire doesn't count.

[Liz]

Hi jennga,

Thanks for reaching out and posting the screenshots,this helps. I'll send this over to engineering for their insight into this. I'll post back once I have any news to share.

  Your patience and understanding are much appreciated.

Thanks,

Liz

[jennga]

Most likely because we werent home on Sunday- I believe the up down are and I spot checked them here http://customercare.myhughesnet.com/frmUsage.cfm based on another post.

[maratsade]

It likely has nothing to do with you being home or not. I suggest you wait until Liz comes back with a response for you. 

jennga wrote:

Most likely because we werent home on Sunday- I believe the up down are and I spot checked them here http://customercare.myhughesnet.com/frmUsage.cfm based on another post.

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[GabeU]

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@jennga wrote:

Most likely because we werent home on Sunday- I believe the up down are and I spot checked them here http://customercare.myhughesnet.com/frmUsage.cfm based on another post.

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That web page may very well be missing information, including hours in which the service was used, and the data used during those hours.  It can't be relied on to be accurate for Gen5, or even the Gen4 monthly refill plans, if I'm not mistaken, which is why it's no longer recommended as a site to use for monitoring data usage for those services. 

It's primarily for those on legacy plans.

[jennga]

Any word here Liz?