Forum Discussion
Discount for Lack of Service - Email?
I haven't been able to send email in over 2 weeks, no one can fix it, no one seems to care, I assume we'll get a reduced rate for lack of service?
After a horrible week of service I have canceled and charged $400 for early termination I think that’s how they stay in business by colecting
They make $2k or more if a subscriber stays with them for at least the two years of the commitment vs. the $400 if the subscriber leaves at the beginning. They have over 1.5 million customers. What little they make from Early Termination Fees is a drop in the bucket.
The ETF is designed to be both a deterrent to leaving for those 24 months and a way to recoup the costs of the free installation and equipment use. If all customers were charged for installations, and if all leased equipment was reusable, the ETF would likely be lower, or there may even be no commitment requirement at all.
