You may want to request a sales call review. There's no such thing as a 30 day grace period for HN. Once the system is installed, you're locked into a 24-month contract, and there's a penalty for cancelling. All the information is openly available here: https://legal.hughesnet.com/SubAgree-03-16-17.cfm
There's no 30 day cancellation period. The 24 month commitment is in effect from the moment the service is activated. Also, they don't need the entire satellite dish back. Only the radio from it, as well as the modem and power pack for the modem. The equipment return kit they send to you has instructions on how to remove the radio from the dish (it's a single bolt, I believe).
Without going into detail, the verbal consent to the service during the sales call is sufficient for the agreement, though you can still cancel before installation without penalty. As well, simply utilizing the service constitutes agreement to the service.
With all of this said, the reps can likely have your sales call pulled for review to determine whether the 24 month commitment was discussed. Depending on what's found, you may have recourse.
The reps are on M-F from approximately 9AM to 6PM, though Damian is sometimes on during the evenings. They usually reply within a day or so, and they will do so when they read your post.
Edit: Apologies for the redundancies. maratsade posted his reply while I was still typing mine.
If you have already canceled the service, I am unable to make any alterations to the account at this time. This includes launching investigations, as this can only be done when the account is still active. If you have not canceled yet, please private message me the phone number associated with your account and I will begin reviewing the sales call. Normally we are able to locate your account though the community, however, you did not sign up with an associated HughesNet account.
Sherry, you are tacking on to an old thread by a user who canceled their account, so your post is not relevant to their issue and does not fit into their ticket.
If you are still a subscriber would like to have the HughesNet reps on this site check your account and see what they can do for you, you will need to create your own ticket. Go to https://community.hughesnet.com/t5/myAccount-and-Billing/bd-p/AccountandBilling and click on Start a topic. Explain your issue clearly and wait for a rep to reply to you. You will not get a response otherwise.
Keep in mind this site is for tech and account support issues; it is not social media, so if you would like to just relate your experience and your discontent, you may want to head to social media, which this site is not. Good luck and God bless.
I have no resources at all -- I do not work for HughesNet. It's a pity you have not resolved your issues. Perhaps if you started a new post in the appropriate area and detailed what your issues actually are, you may find some of them resolved if they can be resolved. Are you still a subscriber? You can also cancel the service.