I have been complaining to HughesNet ever since I first signed on, in November 2016. Every month I have had issues and called to complain. I was told when I signed up that the service I was getting would be more than enough for what I needed, and I explained what I needed in detail to the representative. I literally cannot even watch an embedded video on Facebook. I even upgraded my plan and I still have to buy tokens just to be able to check my email. After my last call to Hughesnet, I emailed them to say that if they cannot fix this issue then I want to cancel. This was in February.
This morning, there was no internet. Then, I see a charge for $370 on my checking account. Apparently they cancelled my account, and didn't feel it was necessary to TELL me this.
I just got off the phone with a "supervisor" who insisted that they called me (even though they had an incorrect number). I asked why they did not email me back after my email to them, and his response was that they do not email customers. He stated that the last contact they had from me was in January, which is not true (because they do have an email from me that initiated this cancellation, after all). I have never actually yelled at a supervisor before, but he had me so irate that I eventually had to hang up.
I cannot believe that this company is still in business, with the way they treat customers. You promise great service, great connection speeds, but then provide terrible service, and then have the nerve to charge almost $400 when you're called on it.
I have started a fraud investigation claim.
