Given wrong information on three occasions - no choice but to cancel - advised cust s ervice mgr and was told we would not be charged!!!!!

Dear Amanda,
Any status on the above?  I am getting ready to contact my Bank to advise them that this was a fraudulent charge.  I certainly don't want to have to do that, so if you could please get this resolved and my $400 credited back to my atm/credit card it would be greatly appreciated.
Thank you