Forum Discussion

Carole Zoeller 's avatar
Carole Zoeller
New Member
9 years ago

Given wrong information on three occasions - no choice but to cancel - advised cust s ervice mgr and was told we would not be charged!!!!!

We had no choice but to cancel your service as it could NOT provide us with the necessary amount of band width needed.  When we first signed up, we specifically asked about it and was reassured that...
Billing
Amanda's avatar
Amanda
Moderator
9 years ago
Hi 
We're still waiting on your sales call review, however the cancellation call seems to be different.. It was indicated on the call that we could charge the $400 early termination fee and you (Doug) would pay whatever you wanted. 

I will send a request for a followup on the sales call to see if it is complete and just has not been sent yet.

Thanks
Amanda