Forum Discussion

jcollison251's avatar
jcollison251
Sophomore
8 years ago

HN9000 equipment does not need to be returned?

Case# 103926294

 

I was able to cancel Hughesnet today because I found out I had DSL in my area this whole time (with fiber being installed next month), and I must say this is one of the happiest days in my life.

 

The rep told me that my HN9000 equipment does not need to be returned.  Can I get some confirmation that this is, in fact, true?  In my 5-1/2 years with Hughesnet I have read MANY horror stories about fees for "lost" equipment returns and such. 

 

So I was all prepared to take photos of my packed-up box with a video of it being sealed up and everything as proof.  Now instead, all I'm left with is trusting the verbal claim of some representative that I shouldn't worry about it at all. 

 

Also, the rep assured me I'd be receiving a confirmation email (which I have not received), but just last week Liz posted a reply saying they don't even send out email confirmation of cancellations.  What's the straight dope?

Unreturned Equipment Fee
  • Amanda's avatar
    Amanda
    8 years ago

    Hello jcollison251,

     

    Great question! We are no longer asking for HN9000 equipment to be returned when cancelling service. We do still require the modem to be returned when they are being replaced with a new one. So no, you do not need to return it and you will not receive a box to return it. 

     

    Thank you,

    Amanda

     

     

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    The HN9000 fleet is being retired, so it would make sense if Hughes stopped asking for returns on those units, however I am willing to bet, that they still want the units returned for now.  Liz would have to clarify...

    But, you wont get a confirmation about your cancelation via email as Liz posted last week.

    I would however, call in and make sure your account is being terminated, as it seems some people in the retention department like to keep a good number and not send in the cancelation requests.

    • jcollison251's avatar
      jcollison251
      Sophomore
      8 years ago

      I wouldn't take that bet, C0rr0sive, because I'm with you:  Even if they have no use for the HN9000 modems, I'll betcha they want them all back.  If for no other reason, because it gives them another potential way to screw over the customer and get a few hundred bucks in fees.  So with nothing in writing, who am I to believe now?

       

      Rentention department is now "retaining" cancellation requests instead of processing them?  You've gotta be kidding me; that one I hadn't heard before.  Unbelieveable.  I did ask for an "immediate" cancellation so they have no excuse to sit on it. 

       

      If they don't process that cancellation I'm going to be one upset customer.  If I've learned one thing in my 5-1/2 years out here in the boonies, it's this:  Don't mess with country folks, because they tend to own firearms!  :)

      • C0RR0SIVE's avatar
        C0RR0SIVE
        Associate Professor
        8 years ago

        They usually do process the requests, but we have seen a few occasions where someone will say the equipment doesn't need to be returned, only to find out service wasn't actually cancelled.