Forum Discussion
HN9000 equipment does not need to be returned?
Hello jcollison251,
Great question! We are no longer asking for HN9000 equipment to be returned when cancelling service. We do still require the modem to be returned when they are being replaced with a new one. So no, you do not need to return it and you will not receive a box to return it.
Thank you,
Amanda
I wouldn't take that bet, C0rr0sive, because I'm with you: Even if they have no use for the HN9000 modems, I'll betcha they want them all back. If for no other reason, because it gives them another potential way to screw over the customer and get a few hundred bucks in fees. So with nothing in writing, who am I to believe now?
Rentention department is now "retaining" cancellation requests instead of processing them? You've gotta be kidding me; that one I hadn't heard before. Unbelieveable. I did ask for an "immediate" cancellation so they have no excuse to sit on it.
If they don't process that cancellation I'm going to be one upset customer. If I've learned one thing in my 5-1/2 years out here in the boonies, it's this: Don't mess with country folks, because they tend to own firearms! :)
They usually do process the requests, but we have seen a few occasions where someone will say the equipment doesn't need to be returned, only to find out service wasn't actually cancelled.
