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Hey Amanda, here I am, let's chat.

New Poster

Hey Amanda, here I am, let's chat.

As you instructed on Twitter, here I am. Ive talked to your customer service people until I'm blue in the face and I want my $325 cancellation fee reversed. I will not stop the Twitter talk until you reverse it, and all your millions of unhappy customers can join me on Twitter to share their stories.
16 REPLIES
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Senior Instructor

Re: Hey Amanda, here I am, let's chat.

Moderator

Re: Hey Amanda, here I am, let's chat.

Good morning Kelli,

 

Thank you for posting here! I was able to locate your account and will be reviewing both the previous support notes and listening to call records so that way I have a better understanding of what troubleshooting has been done so far. If a customer is experiencing trouble with our system, we always try to do what we can to fix the problem and get it working. I will post back once I have more information.

 

~Amanda

New Poster

Re: Hey Amanda, here I am, let's chat.

Thanks, Amanda.
New Poster

Re: Hey Amanda, here I am, let's chat.

Hi, Corrosive. My story is similar to many other HughesNet customers.
I called HughesNet to gather information about their service. On the phone, the salesperson painted a rosey picture of their service, and use the words, "I GUARANTEE you'll be happy with HughesNet." Well, I wasn't. And my calls to tech support started soon after my service began. I was unable to visit essential websites at time because pages wouldn't load, couldn't watch streaming media because it was so slow, at times it just did not work at all, we would even have to turn off wi-fi on all our phones upon entering our home to make a feeble attempt to get websites to load. Customer service was never able to help fix my problem even after checking speeds, trouble shooting, etc, and they never offered any suggestions beyond the phone call. No offers to have anyone come out to check things. In fact, they concluded "you must be having bad weather" when it was sunny and 75 degrees! We finally got so fed up, we had another company dig and bury cable underground all the way to our home from the nearest town! That's some major frustration, by hey....what else do you do when you need internet to run your business, and HughesNet's oversees customer service reps WILL NOT help you, WILL NOT transfer you to someone who can?!
My husband called twice to cancel service and they wouldn't allow him to bc it was in my name, even though I had added him to our plan not once, but TWICE. I called again, finally, myself, to cancel and to explain my frustrations one last time to what I had hoped would be a sympathetic ear...and I had another rude person overseas tell me i was lying basically, slap me with a $325 termination fee, refuse to let me speak to a manager or anyone in the US that I could understand, and rudely tell me "ITS NON NEGOTIABLE!"
I was guaranteed service that I'd be happy with....not just told, but "GUARANTEED" by the salesperson who signed me up. I entered into this contract, and HughesNet failed to fulfill their guarantee, and they abandoned me, their customer, leaving me with few options. Therefore, CORROSIVE, I feel my $325 fee should be reversed.
Senior Instructor

Re: Hey Amanda, here I am, let's chat.

Interesting story, as there are no guarantees with service...  I am sure once Amanda has your records pulled and investigates, if found in your favor for any reason, she will reverse the cancelation charges on your account.

New Poster

Re: Hey Amanda, here I am, let's chat.

I understand there are normally no guarantees, which is why this girl's choice of words surprised me. <br>Regardless of whether or not there are guarantees, a company should offer a product that works. If it doesn't work, they should offer a solution. If they can't offer a solution, they should allow you to part ways without penalty. <br>In no way should a customer be penalized like this. <br>There's obviously a good reason why HughesNet had to pay out in a massive cl a s s act io n la w suit in 2012. <--- (haha....wow.... those words are not permitted in this community! My comment got vetoed! Sensitive much?! Don't want people to know about it?!?!) With as many upset customers they currently have (and you've got to know this), they'll be very lucky to escape another one.
Senior Instructor

Re: Hey Amanda, here I am, let's chat.

Actually, such things wont happen anymore as everyone is bound to Arbitration.  You will find that many words are not allowed here, as they cause issues.  This website is geared towards helping customers, not geared towards starting things against the company.

New Poster

Re: Hey Amanda, here I am, let's chat.

Well, customers ARENT getting help from the company, obviously. We are frustrated, and angry, and we are talking. I've gone through thread after thread here, seeing customers who are at their whits end, first taking to the phones, getting no help, coming here, still getting no help. I've noticed a common thread among most of you customer service people...arrogance. No one legitimately CARES that there's a real problem here with your product, and the way your customers feel. A company can only last so long like that before it implodes.
Junior

Re: Hey Amanda, here I am, let's chat.

@HughesNetSucks4

Obviously, your unhappy with your Hughesnet Service, but from one customer to another, going around the entire community replying to other customers topics/questions and spreading your obvious hatred for HughesNet is NOT going to get you anywhere....except banned/blocked.

I believe @Amanda has already addressed your initial concern and is currently investigating your complaints as she has stated above but if you continue to go around the community running your mouth, I doubt that your going to receive ANY help/resolution with regards to your own personal complaint.

 

 

p.s I'm not sure who nominated YOU the voice for ALL Hughesnet customers..but please stop including such words as  'we' 'us' in with your replies!

while this community is primarily used by those customers who have questions/concerns/complaints, it should, in no way, be assumed that ALL Hughesnet Customers are unhappy with their service.

 

I, personally, have been very happy with our HughesNet service, both as a Gen 4 customer and now as a Gen 5 customer.

 

It is obvious to me that you have gone around the community picking and choosing which topics to read and reply too...but you may want to go back and look through the many topics (questions/concerns/complaints) that have been quickly resolved to the customers satisfaction.