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HughesNet Gen5

Freshman

HughesNet Gen5

I tried to call yesterday about changing from my Gen4 plan to the posted Gen5 service special of Gen5/20gb @ $49.99 per month and got hung up on. Is this normal? If it can be done, lets do it. If not just let me know - don't hang up. I love that when I complained about my speed something was done. I now am running at a good speed. I asked about that, too. I am interested in knowing what was done to correct that. Really curious, not complaining.
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6 REPLIES
Freshman

Re: HughesNet Gen5

Are you sure you was hung up on, on purpose, or is it possible the call was dropped?

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Freshman

Re: HughesNet Gen5

" I love that when I complained about my speed something was done. I now am running at a good speed."

 

I'm confused a bit by this statement. Did you expect the company to ignore your request for a fix? 

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Freshman

Re: HughesNet Gen5

"I tried to call yesterday about changing from my Gen4 plan to the posted Gen5 service special of Gen5/20gb @ $49.99 per month and got hung up on."

 

I would try calling again a few times before making the assumption that people are hanging up on me. Once can easily be an accident.

Freshman

Re: HughesNet Gen5

Well tonight I called twice and either got hung up on or the call dropped. I went on line, and after my speed being great Saturday tonight is horrible! I tested on testmynet and speeds were at 132kbps - 184 kbps with one instance of over 300kbps. I tried posting here and the internet dropped twice. I really want to switch to Gen5 and if that works get voice service added, but if this is going to be typical I'm best off terminating, despite the fees. I had to post this from my phone since internet is not working solid. I'm in Tampa, Florida, with clear skies, warm temps, and a very direct view of the sky. Something happened for the weekend speed to be so good, then get so bad now. What's the deal? Isthis normal?? Been with Hughes since 3/7 and all I can say is OMG! Smiley Sad
Freshman

Re: HughesNet Gen5

Since I had the same thing happen more than once tonight I am thinking they must be using the internet to make their calls. I was either hungvup on or disconnected/dropped as many times as my internet went out. Finally got frustraed and shut it all down.
Freshman

Re: HughesNet Gen5

The internet signal goes up to the satellite and down to a ground station. If weather is bad at the ground station, it is the same as having bad weather in your local area. Most of the time when my internet goes out it is due to foul weather in Texas, even though I live in the mountains of California.