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HughesNet promised to refund the equipment fee. Still hasn't happened.

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New Member

HughesNet promised to refund the equipment fee. Still hasn't happened.

HughesNet promised to refund the equipment fee once they received the shipment I sent. According to UPS, the equipment was received by HughesNet on 19 May 2015; and yet, I have not received the refund. When is this going to happen?

Here's the UPS tracking #: 1Z6W37599001727767
2 REPLIES 2
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Moderator
Moderator

Re: HughesNet promised to refund the equipment fee. Still hasn't happened.

Good morning Michael,

We want to address your concerns, so we'll pull up your account and look into this to let you know. I'll post back once I have an update. Thank you for the tracking number, this helps.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: HughesNet promised to refund the equipment fee. Still hasn't happened.

Hi Michael,

We'll go ahead and push your refund, so your credit card on file will be refunded within two business days. Thanks for posting, and please don't hesitate to post back here if you have additional concerns we can happily address for you.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.