Forum Discussion

Michael6's avatar
Michael6
New Member
10 years ago

HughesNet promised to refund the equipment fee. Still hasn't happened.

HughesNet promised to refund the equipment fee once they received the shipment I sent. According to UPS, the equipment was received by HughesNet on 19 May 2015; and yet, I have not received the refund. When is this going to happen?

Here's the UPS tracking #: 1Z6W37599001727767
  • Liz's avatar
    Liz
    Moderator
    10 years ago
    Good morning Michael,

    We want to address your concerns, so we'll pull up your account and look into this to let you know. I'll post back once I have an update. Thank you for the tracking number, this helps.

    Thanks,
    Liz
  • Liz's avatar
    Liz
    Moderator
    10 years ago
    Hi Michael,

    We'll go ahead and push your refund, so your credit card on file will be refunded within two business days. Thanks for posting, and please don't hesitate to post back here if you have additional concerns we can happily address for you.

    Thanks,
    Liz