You only posted once there, and you did not ask for a sales call review in that post. Your thread was locked because you did not respond to the suggestion that you may want to ask for a sales call review.
Liz's reply to you was that "If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. "
Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.
Your patience and understanding are much appreciated.
Who are these distinguished professor’s? Are they employees?
We are long time HughesNet Support Community members who volunteer our time to help our fellow subscribers, whether that's with issues they're experiencing or questions they have related to HughesNet, or both. When we can't help with an issue or answer a question we point them in the direction of getting the help they need, including things they may need to do to get said help, such as advising one to ask for a sales call review, and how to ask for that review.
We are not HughesNet employees.
This is a subscriber to subscriber site, so you will get replies from fellow subscribers. I hope your issues get resolved quickly.