Hughesnet failed again

[Dougherty66]

I posted that I was having problems with the Internet. Over nine days ago. I followed the instructions and requested a review. Today I get a notification that they are closing the post because they said I never responded. Total bull. I requested a review and they closed out the comment. So, here is a new complaint. Please request a review pursuant to your policy. Please contact me!

[maratsade]

Redacted by maratsade

[Dougherty66]

Wow the attitude really needs to stop. I am not providing my phone number on a community service posting. You have my phone number in the account. I have tried to call but I was on hold for hours.

[Dougherty66]

Who are these distinguished professor’s? Are they employees? I am not familiar with your community service Post. I will call Hughes net immediately this is ridiculous with a condescending attitude. I did not fail and never ever have I ever heard a company blaming the customer for failure to contact them.

[maratsade]

Redacted by maratsade

[maratsade]

Your thread is here:  https://community.hughesnet.com/t5/myAccount-and-Billing/Not-happy-with-service/m-p/128096#M9343

You only posted once there, and you did not ask for a sales call review in that post.  Your thread was locked because you did not respond to the suggestion that you may want to ask for a sales call review. 

Liz's reply to you was that "If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. "

[Liz]

Hi Dougherty66,

Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.

Your patience and understanding are much appreciated.

Thanks,

Liz

[GabeU]

---

@Dougherty66 wrote:
Who are these distinguished professor’s? Are they employees?  

---

We are long time HughesNet Support Community members who volunteer our time to help our fellow subscribers, whether that's with issues they're experiencing or questions they have related to HughesNet, or both.  When we can't help with an issue or answer a question we point them in the direction of getting the help they need, including things they may need to do to get said help, such as advising one to ask for a sales call review, and how to ask for that review.

We are not HughesNet employees.

[Dougherty66]

As a volunteer, I did not ask for your opinion. I asked for employee customer service assistance. I’ve seen your post to other customers and it is condescending and your beratement is undeserving.

[maratsade]

This is a subscriber to subscriber site, so you will get replies from fellow subscribers. I hope your issues get resolved quickly.