I am being charged for a premium service that I don't even have on my account.

Question

I am writing in to see if a representative can help me with a charge that is not suppose to be on&nbsp;my account.&nbsp;I am being charged for game somnia, a premium service, in which I canceled way back in&nbsp;March. I want to know if someone can reverse this charge on my account please and&nbsp;fix it to&nbsp;were I am not charged again Thanks in advance for any and all help.

Gwalk900 · Answer

The Hughes employees here in the community work 9-5 eastern, M-F so it will be Monday soonest before they will be able to reply.

coreyellis1 · Answer

ok, thanks for that information Gwalk900!!! :)

Chris11 · Answer

Hello Corey,Thanks for posting. First things first, I see that you are registered for the customer support center. When you first log in, there is a section labeled premium services under the billing tab. Are you able to view your current subscriptions there?- Chris

coreyellis1 · Answer

I just checked under premium services, and no it does not include game somnia

Chris11 · Answer

Hi Corey,I see when you called in to have the service removed. Our agent directed you to login and look in this same location. How long after this call did you go in and cancel/remove it from your services?- Chris

Forum Discussion

I am being charged for a premium service that I don't even have on my account.

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