Forum Discussion

jrgarrett's avatar
jrgarrett
Sophomore
9 years ago
Solved

I terminated my service.

After being a customer Almost  2 years, repeated calls to customer service.. & having to replace faulty equipment like radio and modems and then, Finally.. My satellite fell over in the yard... "Inst...
Early Termination Fee
  • Liz's avatar
    Liz
    9 years ago

    I've escalated your case to see if there is tracking provided for the manually sent return kits.

     

Liz's avatar
Liz
Moderator
9 years ago

Good morning jrgarrett,

 

Thank you for posting, I've pulled up your account and started investigating why I'm not seeing any record of a lease return kit being shipped. Your patience and understanding are much appreciated.

 

 

Liz's avatar
Liz
Moderator
9 years ago

In the meantime, while we investigate the cause for the lease return kit to not be shipped, I've created a new RMA for your kit. Once it gets processed and I get a tracking number, I'll let you know.

 

 

  • jrgarrett's avatar
    jrgarrett
    Sophomore
    9 years ago

    Thanks!

    • Liz's avatar
      Liz
      Moderator
      9 years ago

      Hi jrgarrett,

       

      The RMA was created but it did not provide a tracking number, probably since I had to do this manually. Please let me know if it takes longer than 10 business days for the return kit to get to you.

       

      • jrgarrett's avatar
        jrgarrett
        Sophomore
        9 years ago

        I will need to know when it is coming.. if someone is not out there waiting.. The carriers will drive right by without stopping.

                                 Jerry