Forum Discussion
I terminated my service.
After being a customer Almost 2 years, repeated calls to customer service.. & having to replace faulty equipment like radio and modems and then, Finally.. My satellite fell over in the yard... "Inst...
I've escalated your case to see if there is tracking provided for the manually sent return kits.
In the meantime, while we investigate the cause for the lease return kit to not be shipped, I've created a new RMA for your kit. Once it gets processed and I get a tracking number, I'll let you know.
Thanks!
Hi jrgarrett,
The RMA was created but it did not provide a tracking number, probably since I had to do this manually. Please let me know if it takes longer than 10 business days for the return kit to get to you.
I will need to know when it is coming.. if someone is not out there waiting.. The carriers will drive right by without stopping.
Jerry
I've escalated your case to see if there is tracking provided for the manually sent return kits.
You may close this thread now.. I have a tracking number. Thanks Liz!
Jerry
Wonderful, thanks for the update jrgarrett.
