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I want to CANCEL

Sophomore

I want to CANCEL

I am so sick of this service. It is the slowest internet I have ever used. At this point, I would be better off using the library's internet. I was told by the sales rep that I could totally stream TV and continue what I had been doing with my old service. In fact, it would be faster, more reliable, and I would have plenty of data. None of that is true. I have had two reps out here to check things, multiple phone calls to customer service and running connectivity, my issues were "escalated" to some department, but I have yet to receive a call from them. This is junk and I could not be more disappointed. My last call, the rep took money off my bill.... and yet it doesn't appear to actually be discounted. I want out of this junk service ASAP. I will never recommend anyone to use it, in fact, at this point, I will tell everyone I know to avoid HN like the plague.

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: I want to CANCEL

Hi tjmarshall,

 

C0RR0SIVE is correct - you will receive a box with instructions and a prepaid label to return the modem, powercord and radio transmitter. The box will automatically ship out the day after your account is terminated in the billing system (day after the billing cycle ends) and you'll have 45 days to return the equipment. I can provide a tracking number for the outgoing box and the tracking number for your return will already be on your label, so you can just take a photo or write it down. I can set a calendar reminder for 40 days out from your billing cycle end to remind me to go in and check to see if the equipment is marked as received so we can catch any charges ahead of time. 

 

Thanks

Amanda

32 REPLIES 32
Moderator

Re: I want to CANCEL

Hello tjmarshall,

 

We are very sorry to find out that you are not happy with the service. It sounds like rather than being a technical issue this is more of an expectations issue. A review of your sales call will be requested if it is available. I will provide you any updates or information here regarding your account and call review.

 

Thank you

Amanda

Professor

Re: I want to CANCEL

Yes, that's the best way to have bill collectors after you, garnished paychecks, no credit....  Great advice. Not.

Sophomore

Re: I want to CANCEL

It's been a week.... Nothing. No solution. No contact. I am out of data. I can't finish my work online. RIDICULOUS. This has to be some sort of scam and not a legit service. I think I am going to call my states atty office tomorrow and see if they have received any complaints!

Sophomore

Re: I want to CANCEL

First of all... I have worked in collections and bankruptcy. Not sure how they can garnish someone who doesn't receive a paycheck because they are a student... So many ways around this. Simply- their message boards can easily be screen shot and reviewed by my atty. I am not worried.

Tutor

Re: I want to CANCEL

Give her some time. Amanda is on this and will get back to you. If the sales call is available and they did give you false information you may get out of your contract. I have seen it happen before.

 

While you can stream live video with HughesNet it is not advised. It will eat up your data fast. All depends on what your expectations were.

Distinguished Professor IV

Re: I want to CANCEL

@rippedoff1

 

So your whole purpose here is just to complain, not actually contribute?  Congrats, you've succeeded in your endeavor.  

 

Now, perhaps you should read the part about this site being a SUPPORT site.  It doesn't say HughesNet Complaint Community.  

 

It you'd like to help, great.  If you want to contribute, fine and dandy.  That's what this site is for, not your complaints.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator

Re: I want to CANCEL

Hello,

 

Yes, we're just waiting for the sales call review to return. Since I have to request them it does take some time. In the meantime, @tjmarshall  I will go ahead and apply some data tokens to your account to get you back up to speed while you wait. We will definitely have a response before Friday, I am sure of that.

 

Thanks

Amanda

Moderator

Re: I want to CANCEL

Also, just as a reminder the community guidelines are available here: Community Guidelines and if you (or someone else) needs to reference it, here is our public page with the latest full terms and conditions: Residential Subscriber Agreement

 

Thank you,

Amanda

Sophomore

Re: I want to CANCEL

Thank you Amanda, I appreciate it.