Forum Discussion

tjmarshall's avatar
tjmarshall
Sophomore
7 years ago

I want to CANCEL

I am so sick of this service. It is the slowest internet I have ever used. At this point, I would be better off using the library's internet. I was told by the sales rep that I could totally stream TV and continue what I had been doing with my old service. In fact, it would be faster, more reliable, and I would have plenty of data. None of that is true. I have had two reps out here to check things, multiple phone calls to customer service and running connectivity, my issues were "escalated" to some department, but I have yet to receive a call from them. This is junk and I could not be more disappointed. My last call, the rep took money off my bill.... and yet it doesn't appear to actually be discounted. I want out of this junk service ASAP. I will never recommend anyone to use it, in fact, at this point, I will tell everyone I know to avoid HN like the plague.

  • Amanda's avatar
    Amanda
    7 years ago

    Hi tjmarshall,

     

    C0RR0SIVE is correct - you will receive a box with instructions and a prepaid label to return the modem, powercord and radio transmitter. The box will automatically ship out the day after your account is terminated in the billing system (day after the billing cycle ends) and you'll have 45 days to return the equipment. I can provide a tracking number for the outgoing box and the tracking number for your return will already be on your label, so you can just take a photo or write it down. I can set a calendar reminder for 40 days out from your billing cycle end to remind me to go in and check to see if the equipment is marked as received so we can catch any charges ahead of time. 

     

    Thanks

    Amanda

  • Amanda's avatar
    Amanda
    Moderator
    7 years ago

    Hello tjmarshall,

     

    We are very sorry to find out that you are not happy with the service. It sounds like rather than being a technical issue this is more of an expectations issue. A review of your sales call will be requested if it is available. I will provide you any updates or information here regarding your account and call review.

     

    Thank you

    Amanda

    • tjmarshall's avatar
      tjmarshall
      Sophomore
      7 years ago

      It's been a week.... Nothing. No solution. No contact. I am out of data. I can't finish my work online. RIDICULOUS. This has to be some sort of scam and not a legit service. I think I am going to call my states atty office tomorrow and see if they have received any complaints!

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    Yes, that's the best way to have bill collectors after you, garnished paychecks, no credit....  Great advice. Not.

    • tjmarshall's avatar
      tjmarshall
      Sophomore
      7 years ago

      First of all... I have worked in collections and bankruptcy. Not sure how they can garnish someone who doesn't receive a paycheck because they are a student... So many ways around this. Simply- their message boards can easily be screen shot and reviewed by my atty. I am not worried.

      • Amanda's avatar
        Amanda
        Moderator
        7 years ago

        Hello,

         

        Yes, we're just waiting for the sales call review to return. Since I have to request them it does take some time. In the meantime, tjmarshall  I will go ahead and apply some data tokens to your account to get you back up to speed while you wait. We will definitely have a response before Friday, I am sure of that.

         

        Thanks

        Amanda

  • Ricky's avatar
    Ricky
    Tutor
    7 years ago

    Give her some time. Amanda is on this and will get back to you. If the sales call is available and they did give you false information you may get out of your contract. I have seen it happen before.

     

    While you can stream live video with HughesNet it is not advised. It will eat up your data fast. All depends on what your expectations were.

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      7 years ago

      rippedoff1

       

      So your whole purpose here is just to complain, not actually contribute?  Congrats, you've succeeded in your endeavor.  

       

      Now, perhaps you should read the part about this site being a SUPPORT site.  It doesn't say HughesNet Complaint Community.  

       

      It you'd like to help, great.  If you want to contribute, fine and dandy.  That's what this site is for, not your complaints.  

    • tjmarshall's avatar
      tjmarshall
      Sophomore
      7 years ago

      Thanks. I was actually told by a rep to post my complaints here as corporate people review the posts and it's the only way to get any results. I am waiting for her to get the call. It probably will take a bit as I started this service back in September or October

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        7 years ago
        tjmarshallwrote:

        Thanks. I was actually told by a rep to post my complaints here as corporate people review the posts and it's the only way to get any results. I am waiting for her to get the call. It probably will take a bit as I started this service back in September or October

        If you're referencing my post, it wasn't directed at you.  My post was to the person who is doing nothing but adding complaints to this thread while not even starting their own thread to get any help.  You're fine.     

  • Amanda's avatar
    Amanda
    Moderator
    7 years ago

    Hello tjmarshall,

     

    (note: apparently I had this in my drafts since Friday, my apologies)

     

    I received the last bit (service comparison: faster & more reliable?):

     

    "The customer had moved recently and did not have internet service at the moment except for their data on their phone. The agent does compare HughesNet’s data to the customer’s phone data by stating that it is better because there are no overage charges. There wasn’t any comparison in relation to any previous service providers (aside from the customers phone data) since the customer did not have any other options of providers in the area. The agent instead referred to the package as having the speeds and data that would meet their needs, and recommended a higher data plan to back up those claims based off what the customer planned to do online."

     

    If the issue of reliability can be solved, in addition to optimizing data usage efficiency, would you be willing to allow us the opportunity to help?

     

     

    • tjmarshall's avatar
      tjmarshall
      Sophomore
      7 years ago

      I apologize for the delayed reply. I have had a family emergency. At this point, I feel so negatively towards Hughes, that I do want to just cancel the service. Please advise

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        7 years ago
        tjmarshallwrote:

        I apologize for the delayed reply. I have had a family emergency. 

        :(  I hope everything is okay.