When you subscribed to the HughesNet Service, you expressly agreed that you would be subjected to an early termination fee in the event you canceled the service prior to expiration of the service commitment period. That's also clear in the subscriber agreement.
If you would like speed issues addressed on this site, you will need to follow the protocol outlined here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
To cancel the service, you will need to call the customer service number (866-347-3292).
If you've had the service for less than 3 months, you can request a sales call review to see what was said by the agent and by you.
If the service call is still available, the HN reps on this site can pull it and review it. The process takes up to 7 business days, and you will receive a private message with the results.
What was allegedly said in the following just isnt' true... "tech support tells me I will never be able to stream due to latency". Many HughesNet customers, including myself, are able to stream without issue, regardless of the high latency. Though higher latency can affect streaming, it doesn't necessarily mean that it will. The Video Data Saver and the page about it, as well as many posts regarding data usage while streaming, demonstrate that many people stream with HughesNet.
Regarding the Data Tokens, though I can't quite accurately discern what's going on with the "paragraph" being difficult to read due to a lack of punctuation, if it's concerning a question of refunds, unused Data Tokens are not refundable. If you never bought any Data Tokens, on the other hand, you wouldn't be charged for any.
While on tech support I was told by a manager that I would not be able to stream due to latency that is exactly what the manager told me
And, as I stated, what you were allegedly told is incorrect. Plenty of people with HughesNet stream. If HughesNet did not support streaming, they would not have bothered creating the Video Data Saver and the pages of information concerning it, nor would there be FAQ pages dedicated to the different aspects of streaming with HughesNet. Nor would there be many posts concerning data usage while streaming and how to mitigate it. Plenty of people stream with HughesNet.
It's likely that the tech was conflating streaming with real time online gaming, the latter of which does not work with HughesNet due to the high latency.
Regarding Data Tokens, if you did not purchase any since the beginning of your current billing month you will not be billed for any. If you did, you will.
And apparently you're missing MY point, which is that what YOU WERE TOLD regarding latency and streaming is incorrect. Unless your latency is inordinately high, which you made no mention of, the latency has nothing to do with your inability to stream, so what the "manager" stated to you is factually incorrect. If it was inordinately high it most certainly could affect streaming, and tech support and/or engineering would be trying to figure out why and where the problem lies. It's very likely that your streaming issue has to do with congestion and/or some other issue, but not latency.
As for the last part, thank you for the clarification.
Unfortunately, all that the HN people can pull is your sales call, that is, the first call when an agent told you about the service. They don't have access to any other calls, but they may be able to check your account and see the notes the people you talked to wrote there (if they wrote any notes). I'm sure they'll do their best to sort this out for you.
Gabe you are completely missing what is being said
A "manager" at tech support said I would not he able to stream while trying to trouble shoot.
And a member of account management said I would not have to pay an early termination fee but when I asked for what would be on the final bill if I canceled she said any fees that occurred which she said would be purchased tokens she did not include any termination fees. When I said if I did not buy any tokens there would be no fees she then changed it to say there would be an early termination fee