Just called and cancelled my HughesNet account after 19 years. Finally have DSL out here in the mountains where I live. I know most everybody seems to have bad experiences with HughesNet for all different reasons, so I wanted to post something positive.
I started with DirectPC and had many upgrades along the way to the current Gen5 system. In all that time I have never had an equipment failure or a service call at all. For me these systems have been rock solid.
Of course, the principal downfall is the data cap. I use my data in 4-5 days and then am stuck with 1Kbps for 3 weeks. The 633ms ping times are a killer for any gaming.
But when nothing else except dial-up (can you even still get this?) the satellite option is very attractive. It’s been a viable option for normal browsing, email, and paying bills online. The new modem works very well and was easy to configure additional channels and passwords. It gave me my first chance to properly network my house.
One more thing, the associate I talked to about cancelling the service was very polite. Of course, he wanted to know why I was leaving and tried offering an incentive to stay but he never was loud or abusive like some others have described.
So, thanks HughesNet, it’s been good but time to leave.
Jerry
