Forum Discussion

atlantia's avatar
atlantia
New Poster
5 years ago

Medem returned but lost at warehouse

I returned my old modem after installing the new one that was sent and got a tracking number from UPS and it was recieved at the warehouse on 03/30/2020 9:29 A.M GAITHERSBURG, MD , US


Today I recieved an email from Hughesnet stating that I have not returned it and I will be billed $125 if I do not return it in the next 20 days.


You already have it. Can somone look into this for me please.

Thank you.

Unreturned Equipment Fee
  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi atlantia,

     

    Thanks for the heads up, we can definitely look into this for you. I'll post back once I have an update.

     

    Edit:
    Ah, I only have the tracking number of the modem we initially sent you. Can you please private message me the tracking number showing we received the old modem?

     

    -Liz