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Medem returned but lost at warehouse

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Medem returned but lost at warehouse

I returned my old modem after installing the new one that was sent and got a tracking number from UPS and it was recieved at the warehouse on 03/30/2020 9:29 A.M GAITHERSBURG, MD , US

Today I recieved an email from Hughesnet stating that I have not returned it and I will be billed $125 if I do not return it in the next 20 days.

You already have it. Can somone look into this for me please.

Thank you.


Hi atlantia,


Thanks for the heads up, we can definitely look into this for you. I'll post back once I have an update.


Ah, I only have the tracking number of the modem we initially sent you. Can you please private message me the tracking number showing we received the old modem?




If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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