Hughesnet Community

Multiple accounts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
rustic39
Freshman
‎12-23-2019 03:21 PM
‎12-23-2019 03:21 PM

Multiple accounts

Apparently I’ve been paying for 2 HughesNet accounts for some time. I've been paying $84/month (MasterCard) for one, $100/month (American Express)for the other. Questions:  1) Why? 2) How do we determine which one is active? 3) How long has this been going on? 4) How much total have I overpaid? 5) How do I get the amount of overpayment returned to me? Looking forward to a response -

 

Gene Hawkins

Oregonia, OH

0 Kudos
1 REPLY 1
Liz
Moderator
Moderator
‎01-02-2020 12:30 PM
‎01-02-2020 12:30 PM

Hello Gene,

 

Thanks for reaching out. In reviewing your case notes, we've attempted calling you and left a voicemail addressing these concerns, so please have a listen. A follow up letter to your recent formal complaint is also being mailed out, so please expect that as well. 

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

0 Kudos