My Returned Modem Not Credited

[pacetree]

On September 6th I received a replacement modem.  The replacement modem never registered, and I had to call customer support.  They were also not able to get that modem to register, so they scheduled a tech visit.  In the meantime, I  packaged and returned my original bad modem.  The tech arrived and was also not able to get the replacement modem to register.  He had to get a new modem off of his truck and register it to get me back up and running. He then took the replacement modem with him.

Now I'm receiving emails that I  am going to be charged $125 for not returning the original bad modem, even though I sent it back on September 10th.  I dropped it of at ups on Atlantic Ave. In Raleigh, NC.

Could someone please help me figure out why that return has not been credited? 

[Liz · Accepted solution]

Good morning pacetree,

Thank you for bringing this to my attention. I've closed the only open RMA on your account. It may take a day to propograte through the system so I'll check back tomorrow to make sure everything is squared away. 

  Your patience and understanding are much appreciated.

[Liz]

Good morning pacetree,

Just checking in on your account and everything is closed out, so you shouldn't be receiving any e-mails about unreturned equipment. If you have any other concerns feel free to drop by the community again.