I will definitely look into this for you and see what is going on. I've already located your account and will be checking our call records. Your patience is appreciated.
I contacted the CEO of Huhgesnet earlier this week on Linkedin via an in-mail message regarding my issues and recieved this response:
Mr. Laws, we have received your email. I will be looking into your complaint and will contact you after a review. Thank-you.
Office of the President
I just spoke with Nancy, who is one of my superiors, and she let me know she will be handling your situation. Rest assured you are in very capable hands. If you need anything, please let me know.
Quick update on this:
- Hughesnet corporate called asking to hear my side of the saga of issues that I have been facing.
- Hughesnet corporate is researching my issues and will be following up with me on Monday.
I have been working with Hughesnet corporate on this issue. They issued me a credit for the termination fee and re-enabled my account.
Unfortunately I was charged a $25 reactivation fee -- but it appears they are working on getting me a proper resolution. Below is the saga of my issues:
- $418.09 paid for equipment in September