I called on 08/15 and spoke to a rep about getting service. Was told the basic plan would work for us. We use internet to watch Netflix, check emails, facebook, online games and pay bills. Rep said would have no issues, besides a 1 to 2 second delay in gaming. Service can be out if weather is bad. When tech comes out they will hook up system to 2 pieces of equipment. Was also told could keep my email from other company, HughesNet would just take over. So we agreed to service and was hooked up next day between 8 and 11. Tech showed up at 10:50, seemed in a big hurry to get the job done. Once HughesNet equipment was all hooked up he asked for a signature. I made comment about hooking up 2 items to internet, like the Xbox (we use for Netflix) and testing system to make sure we had service. He grabbed a cord and plugged into Xbox and modem and said "best way to hook up is by cords, passwords are on back of modem", then wanted signature again. I signed and after he left I hooked up other stuff to WIFI. Everything seemed to work. Then I tried to get my email. This did not work since had been shut off by other company, was not taken over by HughesNet like I was told. I had to call other company and was told could keep email for a monthly charge, which I did because I had multiple emails in it that I needed. Also kids cannot play games online because of longer delay in signal then told. We have had system 3 days and have used about half our data because we where using just like we did with our other company as discussed with Rep on how we used internet. This system is not working to how I feel it was represented in phone call and now I am stuck in a 24 month contract or having to pay 400.00 fee to cancel. Pull call to review discussion. Are there any other options?
