Forum Discussion
No Internet for a Week - Acceptable Service?
HughesNet - Can you please explain to me how leaving a customer who has to work from home and who is an online student, without internet for a week is accectable service? Regardless of the customer's situation, this isn't acceptable customer service. This should open up the doors for a customer to cancel without having to pay the ridiclous cancellation fee.
Yes, would be curious what you are really saying. So you've reported total loss of Internet and still no response or remedy? Did you call customer service?
Yes - have called technical support and spent way too much time trying to get the internet to connect. They have to send out a technican. As mentioned, this can't happen for a week leaving me without internet for a week which simply does not work for my committments.
