No email confirmation or return of monthly fee

Liz...thank you for the escalation of the refund I was promised and the explanation why I did not receive the confirmation as I was told I would.  I will check and see if the refund has been posted back to my account.  I would think that the reps we speak with would know that they do not send confirmation emails for cancellation as I was told.  I did not ask for a confirmation email I was just told that they would send one. I am glad I wrote down the case number just in case this happened. Thank you for your prompt help Liz and will report back if the refund was not received. Have a great day.