I have had problems over the past year with trying to pay my bill by debit card. I finally found where I could go to the old Customer Care and pay without logging in. Today, the pay without logging in option sent me to a log in page, which refused to accept my ID and password, although I had no problem logging in to Hughesnet, otherwise. Talking to an online "person" didn't help a few months ago because she kept insisting that I probably didn't have enough money on my card, even AFTER I told her that I had plenty of money on my card. I have hearing loss, and I do NOT like having to call my payment info in due to my hearing difficulties. What will it take for Hughesnet to fix it so that people like me can pay online with their DEBIT cards! BTW, I do not have a credit card, and don't want one! I'm really frustrated over this!

MsSippi wrote:The card I use is my SS/disability card. Why should that make a difference?I had a similar issue for months when making my payment and used to have to use the old site. With you being on SSDI, you probably have the DirectExpress card, like I do. It used to not work on the present site, but I found that I am now able to make a payment using the View / Pay Bill Without Logging In part on the Hughesnet myAccount site. http://my.hughesnet.com/myaccount Under that View / Pay My Bill Without Logging In, I click on the View/Pay Bill button, then enter the info it asks for. I use my DirectExpress card as a Credit Card, not a debit card, when making payment. I've never tried using it as a debit card. If it's not working for you using it as a debit card try it as a credit card. Hopefully this will work for you. Just make sure that the box referring to "make this my default form of payment", or whatever it says, is unchecked. It should already be, but just make sure it is.

Hello MsSippi Sorry to hear you are having so much trouble trying to pay your bill, I hope that we can get this resolved quickly. Since you are able to login to the community, you are already logged into your Support Center to pay your bill. You can pay it by clicking on 'My Account' in the top blue bar of this page, then using the 'Pay Now' option, enter your payment information and submit. Be sure to make sure the box to save your card is not checked or you will be put on autopay. Please let me know if you receive any kind of error message or difficulty trying to use this method. Thank you, Amanda

MsSippi For purposes of clarity, the "box" that Amanda referred to is shown in the graphic below.The graphic is from a checking account but the layout is very similar for credit/debit cards.Be very certain that you remove the checkmark from the box.

Hey Gwalk Thanks for the addition. Just as an FYI, the payment layout in the Support Center is different than the old page (in your screenshot). The checkbox is left unchecked by default. This is the new look: ~Amanda

I have tried that, but the only option is for a credit card, and the system will not accept my debit card. And, YES, I DO have more than enough money on my debit card to pay my bill! However, I will try it again. Thank you.l

No onine debit card option for bill payment | Hughesnet Community

Amanda
Moderator
8 years ago
Hello MsSippi

Sorry to hear you are having so much trouble trying to pay your bill, I hope that we can get this resolved quickly.

Since you are able to login to the community, you are already logged into your Support Center to pay your bill. You can pay it by clicking on 'My Account' in the top blue bar of this page, then using the 'Pay Now' option, enter your payment information and submit. Be sure to make sure the box to save your card is not checked or you will be put on autopay. Please let me know if you receive any kind of error message or difficulty trying to use this method.

Thank you,

Amanda
- Gwalk900
  Honorary Alumnus
  8 years ago
  MsSippi
  
  For purposes of clarity, the "box" that Amanda referred to is shown in the graphic below.
  The graphic is from a checking account but the layout is very similar for credit/debit cards.
  Be very certain that you remove the checkmark from the box.
  - Amanda
    Moderator
    8 years ago
    Hey Gwalk
    
    Thanks for the addition. Just as an FYI, the payment layout in the Support Center is different than the old page (in your screenshot). The checkbox is left unchecked by default. This is the new look:
    
    ~Amanda
- MsSippi
  New Poster
  8 years ago
  I have tried that, but the only option is for a credit card, and the system will not accept my debit card. And, YES, I DO have more than enough money on my debit card to pay my bill! However, I will try it again. Thank you.l

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