Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago

Not able to pay my bill...

Is anyone else having difficulty trying to pay their bill via the "Pay/View Bill Without Logging In" method?  I can "View my Invoice" without issue, but when I try to "Make Payment" it stalls and does nothing after I choose the security question and answer it.  After selecting the question and inputting the answer I click "Submit".  The screen then changes, and then stays blank, never doing anything more...

 

 

I've power cycled the modem, restarted my computer, flushed the DNS cache, cleared the browser cache (both of my browsers) and disabled all of my extensions/add ons.  Nothing.

 

The URL in the picture, but larger...

 

  • Damian's avatar
    Damian
    Moderator
    6 years ago

    Hello GabeU,

     

     

    It appears there was an outage today, server-side, that caused this issue. Our engineers have just rolled out a fix as of a few minutes ago. We are starting to get reports back of customers being able to use this feature again. This feature should be fully usable again by tomorrow morning at the latest. I do apologize for the inconvenience. If you need to pay your bill immediately, please call us to have a one-time payment processed.  

     

     

    -Damian    

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      6 years ago

      Damian 

       

      Thank you for the reply.  It's a relief to know that it's a known issue and that a fix has already been implemented.  I have plenty of time in which to pay it, so I'll just wait and try it later or tomorrow morning.  

       

      Again, thank you.  I certainly appreciate it.  :)

      • Damian's avatar
        Damian
        Moderator
        6 years ago

        GabeU,

         

        I'm glad I could provide information regarding this. I just received another update stating that most customers should now be able to make payments after logging into the CMC. When it comes to the "Payment Without Login" page, this is still being worked on. ETA for this to be resolved should be Monday-Tuesday. 

         

        -Damian