Ordered Hughesnet but it is not working.
I ordered Hughesnet and it was installed on December 17, 2017. It has never worked. I have called support, chatted online using my cell phone as a hot spot! They tell me that it is an advanced su...
Forum Discussion
Hi Jason,
Welcome to the community and thank you for posting. I pulled up your account to look into this and I do see that you are slated to have a callback, however due to the number of cases our advanced support currently has, the callback has been pushed back several times. I do apologize for this delay.
Regarding calling in to cancel, we recently had an unusually high call volume earlier this week, resulting in longer wait times.
Regarding service performance, I do know that our engineers recently rolled out new code on your beam to address this. Are you still experiencing slow speeds today?
Hughesnet service sucks and they are not willing to accept their service is poor. DO NOT SIGN ANY CONTRACT WITH THEM AS THEY ARE WILLING TO ACCEPT RESPONSIBILITY FOR THEIR POOR SERVICE AND STICK YOU WITH PENALTY
