Forum Discussion
Plan reset, lost tokens.
Hi, need help please. Yesterday I had 24 tokens, and approx. 10gb of my plan with 8 days left in this period. This morning my plan has been reset to 100% the bonus has also been reset to 100%. And ...
Hi fox12,
Thank you again for your patience and cooperation. I've sent you tokens to make up for all this. Please don't hesitate to stop by the community again if you have any other concerns.
Thanks,
Liz
I have also had a reset on all my terminals, not sure of my tokens as I never look at them, or buy them, or anything of the sort, but it appears this data reset and token issue might be a bit wider spread...
I bet if you look at your terminal status, it will show that you got reset as well.
Oh I believe it C0RR0SIVE. I've been tracking this for a few months now. When did your data reset, today?
Edit, your DSS terminal is down so I can't check, but when is your normal reset date for that one?
-Liz
Got it C0RR0SIVE, thanks.
Hardware upgrades on our end appear to have a hand in this. Our engineers are looking into a solution to prevent this as they continue to upgrade, was well as resolve any currently affected accounts.
I don't know when they will have a solution to restore tokens automatically, but if you are in need of your tokens sooner, fox12, please let me know. I can apply them after I check with engineering if it's ok to do so.
-Liz
Liz, thanks for the update. No rush for the tokens. I had about 10 or 11gb left on my plan with 8 days to go. So if they do reset back to the way it was I should have enough without the tokens. If they don't reset it back I will have plenty, right now I have about 19.1% of my plan left, and still 8 days to go. lol
I don't watch videos because it's too slow, so I don't need data for that.Just do whatever makes it easier on you.
