Forum Discussion
Retuned my old modem and got emails threatening $125 bill.
Upgraded my modem and returned the old one 5 days later. Got an email a week later that i had not returned the old modem and was going to be charged $125 for it if it wasn't returned by the end of ju...
Hi dilnbart,
Welcome to our community and thank you for posting. Sounds to me like there maybe a serial number mix-up or something with receiving. Do you have a recent case number or the serial number from the bottom of the modem you have now? This will help me locate your account and find out what is going on.
Thanks
Amanda
Welcome to our community and thank you for posting. Sounds to me like there maybe a serial number mix-up or something with receiving. Do you have a recent case number or the serial number from the bottom of the modem you have now? This will help me locate your account and find out what is going on.
Thanks
Amanda
