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Returning Equipment

Freshman

Returning Equipment

 A little backstory:  I thought I cancelled my account by phone on May 22, 2017 via a phone call with Alan in Texas, case ID 104121172).   I also asked Alan if I could pay the early termination fee in installments, to which I thought he agreed after he went and spoke with someone else.  I thought he said it would be about $40.00 something a month until the fee was satisfied.  When I called to see where my return box was for the equipment, I learned that my account had not been cancelled at all and that the lower fee per month was due to the fact that I got rid of my express repair service.   Well, I finally got a return box because I let my horrible service lapse.   My main question is, how does Hughsnet expect a 69 year old woman to perform the following task:

 

 

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5 REPLIES 5
Associate Professor

Re: Returning Equipment

Is your dish on the roof or ground?  Do you have any family that could remove the radio from the dish?

Come tomorrow, I am sure @Liz will look into attempting to take care of this due to your age.  I know I wouldn't let my mother try this on her own.

Freshman

Re: Returning Equipment

It's on the roof....thank you.

Freshman

Re: Returning Equipment

Have not heard from Liz or any moderator......

Moderator
Moderator

Re: Returning Equipment

Good morning northwestwoman,

 

Thanks for posting and welcome to the community! I've dispatched a tech for de-installation. Your dispatch is currently scheduled for our earliest available slot: Thursday, Jan 11, 2018 between 02:00 PM-05:00 PM. Call us at 866.347.3292 and reference case #108701469 if you need to reschedule. Please let us know how the site visit goes.

 

 

Thanks,
Liz

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