Review of Sales Call - DSS38******

[cesarvazquez]

April 15, 2020 A couple of hours ago I called customer service-billing about a charge that I didn't recognize on my credit card. Val, the agent, notified me that the charge was for the rent of the modem which I confirmed to him that Raul, the sales rep, had assured me that it was included in my $69.99 monthly price. After inquiring with Val, I also found out that my plan is under a 24-month contract thing that was completely different from what I agreed with Raul. Raul and I agreed on a 6-month contract. I cannot have a 24-month as I'm not even going to be living here by December! I'm reaching out to the company moderators for a Sales Call review, after this experience I don't want to continue with the service and I'm kindly asking for a refund of the payments that have been charged to my credit card. My account number is: DSS38****** The case number opened with the billing department is: 128754936 My installation date was yesterday, April 14, 2020. Thank you for your support and if more information is needed please call me on my cellphone or email me directly.

[MarkJFine]

Please don't put your account number out there so miscreants can steal your personal info.

[cesarvazquez]

Got it, I guess they'll have it already as per my username and email address, right?

[MarkJFine]

didn't see those in your post.

[maratsade]

Cesar, the reps can either find your info directly, or if they need more info from you, they will ask you to send them a private message. 

cesarvazquez wrote:
Got it, I guess they'll have it already as per my username and email address, right?

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[GabeU]

@MarkJFine 

You may want to alter the title of your reply above.  It's got the SAN in it.  

Edit:  And I just posted the same thing by replying to your post.  😛 😛 😛   I've since edited it.  

[Liz]

Hi Cesar,

  I'm glad you found the community, thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.

Your patience and understanding are much appreciated.

Thanks,

Liz

[cesarvazquez]

Thank you, Liz.
It's unfortunate that this happened, I wasn't expecting it, at all.

Please let me know when ready. Thank you.

[cesarvazquez]

Hi Liz, How are you doing with that review of the sales call? When do you estimate I'll get to hear it/know the results? Thank you.

[maratsade]

It can take 7 business days or more. They won't post here until they have an answer. 

[Liz]

Good morning Cesar, 

Thanks for your patience while your sales call request was reviewed. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

-Liz