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Salesperson gave misinformation

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New Poster

Salesperson gave misinformation

When we signed on to this the salesperson told us that because it was a 'military grade satellite' so we never have to worry about loss of service. But any time there's a storm we do. When I contacted customer service they said they can't account for storms, and wait for them to stop until we have them test our sevice.
We found we have to keep our existing slow internet service for streaming, all uses aside from one computer my wife needs for work, which is hugely disappointing. After talking with the salesperson we were excited but immediately after installation we were so disappointed. We were also told the installer would set up our app on my phone and up to two devices. I asked him about that and he said he has never done that. After seeing how much data is used by everyday things I realized that Hughes net was not a replacement, but going to be an additional cost for their 2 year contract, or until we get high speed internet in the country.
3 REPLIES 3
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Distinguished Professor IV

Re: Salesperson gave misinformation

@bschnapp 

 

If the sales call in which you signed up for the service was no more than about three or four months ago, and it was during that sales call you were told that the service would never cut out, you can request a sales call review.  As well, if it was the salesperson that indicated that the service would be a viable replacement for another for which you could stream a lot, you can include that reason in the request for the call review.  Depending on what's heard in that review you may have some type of recourse, though what that recourse might be I don't know.

   

You can request the sales call review in a reply in this topic.  The review can take up to a week to complete, and the reps normally provide the results in a PM for the sake of privacy.  

 

With regard to the installation, though the tech will connect up to two devices and make sure they are operational with the service, they don't install apps or programs on the devices. If the HughesNet Mobile app is one that you need, you can find information concerning such here.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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New Poster

Re: Salesperson gave misinformation

This is not an accepted solution. The salesperson didn't connect two devices or stick around at all to make sure it was working, which I believe i mentioned in my original post .
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Distinguished Professor IV

Re: Salesperson gave misinformation


@bschnapp wrote:
This is not an accepted solution. The salesperson didn't connect two devices or stick around at all to make sure it was working, which I believe i mentioned in my original post .

You didn't mention that.  Just the part about not setting up the app on them.  Still, again, the only option you have at this point is requesting the sales call review to address the misinformation given by the salesperson.  

 

If you're having technical issues, please start a new topic in Tech Support to get help with such.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro