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Ridenstyl's avatar
Ridenstyl
New Poster
8 years ago

Service cancelled 6/29/17 2 weeks later and numerous calls to service and still no return box

We have had Hughes net for almost 7 years. Have ALWAYS paid our bills on time that's why it is so frustrating to cancel service  on 6/12/17 (case# 104437330)and effective 6/29/17 and almost 2 weeks l...
Ridenstyl's avatar
Ridenstyl
New Poster

Thank you Liz for looking into this for us. It is much appreciated

Liz's avatar
Liz
Moderator
8 years ago

You're welcome, Ridenstyl.

 

 

I do apologize for this unusual delay, by the end of this week your lease return kit will be shipped. It may be sent as soon as tomorrow, but to be on the safe side let's give it until Friday. I will check on your RMA status tomorrow (and Friday if needed) and private message you with your tracking number as soon as I see it.

 

Your patience and understanding are much appreciated.

 

  • Ridenstyl's avatar
    Ridenstyl
    New Poster
    8 years ago

    Awesome! Thank you so much! I truly appreciate it!

    I will watch for your message regarding the tracking!

     

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      Hi Ridenstyl,

       

      I've been checking on your RMA status throughout the day and no tracking yet. To be cautious, I've also escalated your case to make sure your RMA is still scheduled to be addressed and shipped out soon.

       

      • Ridenstyl's avatar
        Ridenstyl
        New Poster
        8 years ago

        Hi Liz,

        thank you for the update and your help!

        I really appreciate it!